Seminars
Increase Cash and Improve Customer Service.....Point of Service Collection Done Right
Presented By:
JOSEPH R. HARRISON CO. LPA
July 29, 2011 9:00am-12:00pm
Holiday Inn Independence
6001 Rockside Rd Independence, OH 44131 (map)
This institute is designed to take your registration staff to a higher level of professionalism and efficiency. We teach skill sets that lead to success and create motivated people who are proud of the work they do. That means less employee turnover and an increase in cash collections.
We begin by showing why point of service collection is a vital part of professional customer service.
We also teach the basic financial precept of any endeavor: NO MONEY-NO MISSION…LESS MONEY LESS MISSION
We teach listening, voice control, body language, word selection and winning strategies in addition to the traditional principles of customer service and point of service payments.
When the most stubborn registrar boasts about her collections you will know she is doing it right.
This seminar will be conducted by Joseph R. Harrison and David Hersman. Joe and Dave have 60 years of patient contact between them and have trained thousands of patient access and customer service associates over the years.
Seminar Schedule
8:30
Registration
9:00
Overview of the state of healthcare finance and changes in business practices in light of budget cuts and reduced reimbursement.
9:15
Funding the mission
9:30
How to ask for payment and improve customer service
Communication/Persuasion/Negotiation
How you look.
How you sound.
The words you choose.
Get out of jail free strategies that work.
10:45
Break
11:00
Practical Application-Case Studies
Who is your most challenging patient?
What circumstances cause you the greatest concern?
Prepare your strategies
Practice and Self Monitor
Question/Answer Period
12:00
Institute Concludes
Cost
$75.00 per person
$60.00 per person if more than 3 from the same practice or hospital.
Clients of Joseph R. Harrison Co. LPA may contact us for special discounts.
Sidebar
Through empathy and respect, we gain a higher rate of repayment while allowing the debtors to maintain their dignity.
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